Privacy Policy

Last updated: 2nd June 2025

At Factory Grips, your privacy is important to us. This Privacy Policy explains what personal information we collect through our website, how we use it, and your rights regarding that information.

Who we are

Factory Grips is a UK-based company providing camera grip services and equipment for hire across film and television productions.

Our website address is: https://www.factorygrips.co.uk

If you have any questions about this policy, you can contact us at:

📧 info@factorygrips.co.uk

What information we collect

We may collect and process the following types of personal data:

Contact Information (such as your name, email address, and phone number) when you fill out our contact form or reach out directly.
Technical Data (such as IP address, browser type, and device information) for analytics and site security.
Usage Data (including pages viewed, time spent on site, and referring websites) to improve the performance and content of our website.
Marketing Preferences if you subscribe to a mailing list or follow us on social platforms.

We do not knowingly collect any data from children under the age of 13.

How we use your information

We may use your data to:

Respond to enquiries or messages you send us.
Provide quotes or service information.
Monitor website usage and improve performance.
Send occasional marketing or updates (only if you’ve opted in).

We will never sell your data to third parties.

Legal basis for processing

We process your data under one or more of the following lawful bases:

Your consent, where you have given it (e.g., subscribing to emails).
Contractual necessity, if we need the data to provide services or respond to enquiries.
Legitimate interests, such as maintaining website security or improving services.

Data sharing

We may share your information with trusted third parties who help us operate our website and services, such as:

Website hosting providers (e.g., Wix)
Analytics services (e.g., Google Analytics)

All such providers are required to handle your data securely and in accordance with UK GDPR.

How we protect your data

We use security measures such as HTTPS encryption, secure servers, and access controls to protect your data.

However, please remember that no transmission over the internet is 100% secure. You use this site at your own risk.

Cookies

We use cookies to improve your experience and analyse website traffic. You can control or disable cookies through your browser settings.

For more details, please see our Cookie Policy.

Your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to processing or request restrictions.
Withdraw consent at any time (where applicable).
Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us at info@factorygrips.co.uk.

Changes to this Policy

We may update this policy from time to time. The latest version will always be available on our website.